FAQs/Policies

>How do I return or exchange a product?

All products on this site are made to order so as a result we do not accept any returns or exchanges. All sales are final so you should double check to make sure you are ordering the correct size product.If you received a defective item, we'll gladly replace it. Defective items will be exchanged for the same type of product in the same size after a clear picture of the defect is sent to us.

>Who do I contact if I have a problem with shipping?

If you have a problem with your shipment, such as not receiving a package that has been marked as delivered on the tracking info provided, please contact the shipping carrier and they will be able to further assist you. We are not responsible for the delivery of packages after we ship them from our site. After ordering please make sure the address you provide is accurate. We do not reship or refund orders due to wrong addresses.

>Who do I contact if I have a problem with anything?

If you have any questions or concerns please email us at CustomerSupport@YoWhatsTheTee.com and a friendly staff member will get back to you as soon as possible.

>When can I expect my order?

Due to COVID-19 we are experiencing longer times for processing and delivery. As a result order are expected to take between 2-5 weeks to be processed and delivered at this time.

How should I wash my items?

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
In order for you to prolong the life of your custom print, we suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.